Over the last 20 years we’ve worked hard to build a financially sustainable business. During the good years we used any surplus to build a financial buffer to help us weather any storm that might come our way. Our sister companies Wilderness Ireland, Ski Solutions and BSpoke are part of a wider group of businesses that provide us with an additional layer of financial reassurance. In short, we’re here to stay and after this storm subsides, will continue to offer the exceptional active and nature-based tours that are the hallmark of the Wilderness Scotland experience.

These are exceptional times and we have an exceptional team. We have a strong and resilient business continuity plan in place to ensure that each part of the business will remain fully functional as events unfold. This allows us to plan for the future and a time when people are keen to travel again. We know this is temporary. What remains constant is our unwavering commitment to our team and you, our trusted partners.

The following temporary terms have been introduced to look after any guests booked to travel with us and apply to any travellers booked on a private or customised trip:

1. We will allow guests to postpone their travel and switch to new travel dates
2. Any monies received by us already will be applied as a credit to their future trip, less any irrecoverable costs.
3. The revised departure dates must start on or before 30 April 2024. After that date, the credit will no longer apply.
4. We are unlikely to be able to let you know the value of any irrecoverable costs at the point that travellers ask to postpone their trip. However, we will work closely with all of our suppliers to minimise these costs, ensuring best value to the travellers going forward.
5. In the majority of cases, cancellations made more than 6 weeks in advance will have fairly minimal irrecoverable costs. The closer we get to the travel dates, the more irrecoverable costs there are likely to be, although we will always do our best to minimise these. With this in mind, the best time to assess whether it will be possible to travel or better to postpone the trip until a future date is likely to be 6-8 weeks before a trip is due to start.
6. For private or custom trips, we cannot guarantee that the trip will cost the same price when clients re-book with new travel dates. While we would not expect the price to change substantially, the traveller must bear any additional costs. Equally, if the final trip price of the new trip was lower than before, we will honour that revised price. We recommend agreeing revised travel dates as soon as possible so that we can stick as closely as possible to the original itinerary.
7. To summarise, for travellers wishing to postpone their trip, we will allow this to happen at any notice. When they rebook, the credit will be equal to the monies paid on the original trip less any irrecoverable costs

The above terms apply when travellers wish to postpone their trip. For travellers who simply wish to cancel their trip, our regular cancellation terms apply. 

In addition, please note that our standard payment terms still apply with regards to deposit and balance payments. If a balance payment is overdue, we reserve the right to treat the trip as being cancelled, in which case our standard cancellation terms will apply.

Finally, the above terms and conditions are temporary. We will revert to our standard terms and conditions at a time we deem to be appropriate.

The following links are just a taste of some of the amazing material we have to share and plan to continue to deliver to you- enjoy.

Scotland

Scotland – Showreel

Insider’s Scotland

Ireland

Insider’s Ireland

General Info

Trade News

Sample Itineraries